Tidio
Automate Customer Service with Lyro AI and Multichannel Live Chat
Automate Customer Service with Lyro AI and Multichannel Live Chat
Tidio is a customer service platform that combines AI-powered automation, live chat, and helpdesk tools into a single workspace, helping over 300,000 businesses respond faster and resolve more tickets without growing the support team.
At the core sits Lyro, a conversational AI agent capable of resolving up to 67% of customer interactions autonomously by drawing on existing knowledge bases, product data, and brand voice. Combined with Flows for proactive lead capture and 120+ native integrations including Shopify, HubSpot, and Zapier, Tidio gives ecommerce stores, SaaS companies, and support teams a unified system for AI-driven and human-assisted customer conversations.
Pricing
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- Free: $0/month — 50 conversations/month, 10 seats, live chat and ticketing
- Starter: from $24.17/month annually — 100 conversations/month, 50 Lyro AI conversations, 100 Flows visitors, basic analytics
- Growth: from $49.17/month annually — up to 2,000 conversations/month, advanced analytics, user permissions, macros, automatic chat assignment
- Plus: from $749/month — custom volumes, departments, multiproject support, custom branding, OpenAPI, dedicated success manager
- Premium: custom pricing — 3,000+ Lyro AI conversations, guaranteed 50% Lyro resolution rate, mobile SDK, SSO, managed service
- Lyro AI Agent (add-on): from $32.50/month — standalone or layered on existing plans
Tool Summary
| Value Rating | ★★★★ (4/5) |
| Price Tier | Freemium |
| Cost | $$ (2/5) |
| Category | AI Chatbot Platforms |
Features
- Lyro AI Agent: Conversational AI that resolves up to 67% of customer inquiries by drawing on existing knowledge bases, FAQs, and brand voice training.
- Live Chat Widget: Real-time customer engagement with typing indicators, visitor monitoring, and fully customizable branding to match site design.
- Helpdesk & Ticketing: Centralized ticket management consolidating conversations from email, chat, Messenger, Instagram, and WhatsApp into one inbox.
- Flows Automation Builder: Drag-and-drop visual builder for proactive chat triggers, lead capture, abandoned cart recovery, and product recommendations.
- Multichannel Inbox: Unified workspace for live chat, email, Instagram DMs, Messenger, and WhatsApp Business conversations.
- 120+ Native Integrations: Direct connections with Shopify, WooCommerce, HubSpot, Mailchimp, Klaviyo, Zapier, and major CRM platforms.
- REST API & Webhooks: Full developer documentation at developers.tidio.com for building custom integrations, automations, and data syncs.
- Model Context Protocol (MCP) Support: Lyro can be connected to external systems and tools via MCP for richer context-aware automation.
- Smart Actions: AI-assisted task automation that drafts replies, summarizes long conversations, and routes tickets to the right agent.
- Analytics & Reporting: Conversation volumes, response time, satisfaction scores, agent performance, and Lyro resolution metrics in one dashboard.
- Native Mobile Apps: iOS and Android apps so support teams can respond to customers from anywhere without losing context.
Common Use Cases
- Ecommerce Stores: Recover abandoned carts, answer product questions 24/7, and qualify leads before they reach human agents through proactive chat flows.
- SaaS Companies: Deflect repetitive support tickets with Lyro AI while routing complex billing or technical issues to the right specialist.
- Customer Support Teams: Consolidate live chat, email, and social DMs into a single inbox to reduce response time and prevent missed conversations.
- Sales & Lead Generation: Capture visitor information through conversational forms, qualify prospects automatically, and hand off warm leads to sales reps.
- Marketing Teams: Run targeted chat campaigns based on visitor behavior, page, and traffic source to lift on-site conversion.
- Small Businesses with Multichannel Presence: Manage Instagram, Messenger, WhatsApp, and website chat from one workspace without juggling multiple tabs.
Pros ✅
- Generous free plan with live chat, ticketing, and 50 monthly conversations
- Lyro AI agent resolves up to 67% of inquiries with minimal setup
- Public REST API and webhook documentation for custom integrations
- Native Model Context Protocol (MCP) support for connecting Lyro to external systems
- 120+ native integrations including Shopify, HubSpot, and major CRMs
- Multichannel inbox unifies chat, email, Instagram, Messenger, and WhatsApp
Cons ❌
- Lyro AI conversations metered separately and can run out fast on free or Starter tiers
- Plus plan jumps to $749/month, leaving a sizeable gap above the $49 Growth tier
- Conversation-based billing can get unpredictable for businesses with seasonal traffic spikes
- Live chat features outside Lyro feel less innovative than some newer AI-native competitors
- Advanced analytics, user permissions, and automations are gated behind the Growth tier and above